HELP & CONTACT

Welcome to The Doll Marketplace by DreamShyre! We want shopping with our artists, makers, and businesses to feel easy, exciting, and safe. Below are answers to some of our most frequently asked questions.

HOW DOES THE DOLL MARKETPLACE WORK?

The Doll Marketplace is home to products from multiple independent sellers. Each seller manages their own products, prices, processing times, inventory, and shipping.

You can shop from different sellers through one marketplace, but products from different sellers may arrive in separate packages.

WHO AM I PURCHASING FROM?

The seller’s name will be shown on the product listing. Please read the full description and seller information carefully before purchasing, especially when ordering handmade, customized, or made-to-order items.

ARE ALL PRODUCTS READY TO SHIP?

No. Some products are ready to ship, while others are handmade, customized, or made to order.

The estimated processing time should be included in each product description. Processing time is the time needed to prepare or create your order before it ships.

WILL ITEMS FROM DIFFERENT SELLERS SHIP TOGETHER?

Usually not. Each seller ships their own products, so an order containing items from multiple sellers may arrive in separate packages and at different times.

HOW DO I CHECK THE STATUS OF MY ORDER?

Please check your order confirmation and shipping emails first. Once tracking is available, it will be sent to the email address used at checkout.

If you need additional help, contact us using the form below and include your order number, full name, and the email address used to place the order.

CAN I CANCEL OR CHANGE MY ORDER?

Cancellation and change requests depend on the item and how quickly the seller begins processing it. Handmade, customized, and made-to-order products may not be eligible for cancellation once work has started.

Please contact us as soon as possible. A request is not guaranteed until it has been confirmed.

CAN I RETURN AN ITEM?

Return eligibility may vary depending on the product. Customized, personalized, made-to-order, final-sale, and hygiene-sensitive items may not be returnable.

Please read the product description and applicable policies before purchasing. If there is a problem with your order, contact us promptly and include photographs when appropriate.

WHAT IF MY ITEM ARRIVES DAMAGED OR IS NOT AS DESCRIBED?

Contact us as soon as possible with:

• Your order number

• A description of the problem

• Clear photographs of the item

• Photographs of the packaging and shipping label

Please keep all original packaging while the issue is being reviewed.

ARE THE DOLLS CHILDREN’S TOYS?

Some dolls and accessories are created as adult collectibles and may contain magnets, glass, weighted materials, small parts, or other components that are not suitable for young children.

Always read the individual product listing for age recommendations, materials, and safety information. Adult supervision is required when appropriate.

ARE PRODUCTS SOLD BY DREAMSHYRE?

Some products may be sold directly by DreamShyre, while others are offered by independent sellers using The Doll Marketplace.

Each seller is responsible for the accuracy, quality, fulfillment, and customer service connected to their own listings and orders. The Doll Marketplace helps operate the platform and assists with communication when needed.

HOW CAN I REPORT A PRODUCT OR SELLER?

We take authenticity, intellectual property, honest descriptions, and customer safety seriously.

If you believe a listing contains misleading photographs, inaccurate information, or another concern, please contact us through the form below. Include the product link and an explanation of your concern.

NEED MORE HELP?

Send us a message using the contact form below. Please include as much information as possible so we can help you quickly.

For questions about an order, always include your order number and the email address used at checkout.

We will respond as soon as possible during normal business hours.